At BillCare, we deeply value the privacy of your personal information. This policy explains how we collect, use, and protect the data you share with us when you visit our website or use our services. This includes details like your name, address, phone number, and email. We also outline your choices regarding access, updates, and how your information is used. Children are not eligible to use our services.
Information We Gather
You can explore the public areas of our website without providing any personal information.
When you register for a BillCare account, we collect necessary information such as your personal details, scheduling preferences, credit card information, National Provider Identifier (NPI), and fax number.
For paid subscriptions, we require your credit card or Automated Clearing House (ACH) details. ACH is a secure U.S. electronic payment network. This sensitive data is encrypted and accessible only to our internal team.
We automatically collect certain technical data when you visit our website, including your IP address, operating system, pages visited, proxy server, browser details, add-ons, time of visit, internet service provider (ISP), and device identifiers. This information is used solely by our internal team.
We also use cookies and similar tracking technologies to recognize and track user activity on our website.
SMS Communication
By agreeing to receive SMS messages from BillCare and our partners, you’ll receive updates and information related to our services at the phone number you provide.
The frequency of these messages may vary.
You can opt out of SMS messages at any time by replying “STOP.” For assistance, reply “HELP.”
How We Use Your Information
We are committed to keeping your information secure. We use it to provide our services, analyze and improve our marketing efforts, and to communicate with you.
We never sell your information to third parties. If we share information with third parties for the purposes mentioned above, it will be anonymized to protect your identity.
Our affiliated entities may have access to your information, but only within the guidelines of this privacy policy or with your explicit consent.
When We May Disclose Your Information
We will not disclose your information unless one of the following conditions applies:
- We are legally required to do so for an investigation of illegal activity.
- Disclosure is necessary to:
- Protect the security of BillCare or its resources.
- Enforce a contractual agreement.
- Protect the integrity and interests of BillCare.
Your Rights (GDPR)
You will be promptly informed of any legal requests for your information, unless legally prohibited. We are dedicated to protecting your information and will challenge such requests when appropriate.
You have the right to unsubscribe from our services and request that we delete your personal information.
You have the right to know what information we have collected about you and with whom it has been shared.
You can withdraw your consent for us to use your personal information at any time. After withdrawal, we will no longer use your data.
HIPAA Compliance
We are committed to protecting the privacy of our clients’ personal health information and adhere to the Privacy Rule of the Health Insurance Portability and Accountability Act of 1996 (HIPAA). This includes implementing additional safeguards and providing you with a Notice of Privacy Practices that explains how we may use and disclose your health information, as well as your rights regarding access to that information.
Contact Us
For questions or concerns about this Privacy Policy, please contact us at [info@billcare.us].
Policy Updates
BillCare may update this Privacy Policy at any time, with notice provided to you.